About OEMMEBI

OEMMEBI offers a 12-month warranty period. During thewarranty period, free parts replacement for component wear and any non-human quality issues. After the warranty period, accessory replacements are also available with payment.

When conditions permit, we can provide remote guidance or on-site service. All support requests will be responded to within 48 hours. Our EU parts center can provide a fast delivery service within 48 hours for commonly used parts.

Are you still worried that the new device is incompatible with your existing system? We solved this problem by choosing FTMS/ANT+ Open protocol. You can find the verified list of compatible devices and configuration tips in the specification package.

Our strong commercial warranty is a manifestation of our confidence in product quality. The rack is covered by a 5-year warranty, the motor and control system for 2 years, and the wear parts for 1 year. We also offer further extended warranty options for partners such as chain brands.

To effectively safeguard your purchasing rights and ensure you place an order without any worries, we have strictly controlled the safety, compliance and quality of all core product series. Currently, the entire series has successfully passed the three authoritative certifications of CE, EN ISO20957 and GS.

Among them, the CE certification ensures that the product complies with the relevant safety and health standards of the European Union. The EN ISO20957 certification conducts professional verification on the particular performance and safety requirements of fitness equipment. The GS certification represents that the product has passed the strict safety tests in Germany. The triple certifications guarantee the product quality from multiple dimensions.

If you need further verification, the certification documents corresponding to each model of product (such as scanned copies of certificates), as well as detailed technical parameters (such as performance indicators, applicable scenarios, etc.) have all been sorted and archived in our Spec Pack, and you can consult and obtain them at any time.

Yes. Our equipment was designed with full consideration of the demand for 24-hour continuous operation in commercial scenarios. From core components to system configuration, all have been professionally streamlined. The equipment is not only equipped with an AC motor that is stable in power and highly durable, but also fitted with industrial-grade bearings that are resistant to wear, which can effectively reduce component wear under long-term high-load operation. Meanwhile, it adopts a reinforced frame structure, significantly enhancing the overall load-bearing capacity and impact resistance. Combined with an efficient thermal management system, it can regulate the operating temperature in real time, avoid overheating faults caused by long-term use, and comprehensively ensure the stability of continuous operation.

In practical applications, the mean time between failures (MTBF) of this series of equipment has exceeded 3,000 hours – which means that in daily high-frequency usage scenarios, the interval between equipment failures is longer, reducing unnecessary downtime for maintenance. Its annual operation rate remains stable at over 99.5%. Even in places such as gyms and enterprise fitness areas that need to be open 24 hours a day, it can ensure the availability of equipment to the greatest extent, meet the usage needs of users at different times, and provide reliable support for the operation of the venues.

Yes, we can fabricate exclusive equipment for you. Even for small-batch orders, we can adjust the color matching, handle style and even the startup interface to make it harmonious and unified with your brand image or interior color.

Sure, it’s provided. In the research and design of our full range of cardio equipment, we have deeply integrated the “energy-saving gene”. From core technologies to detailed configurations, all are built around the goals of low consumption and high efficiency. Different types of equipment have also designed exclusive energy-saving solutions based on their own characteristics.

For instance, some ellipticals directly adopt self-generating power technology – when the equipment is in operation, it can generate electricity through the user’s movement movements without the need for additional power connections. This not only significantly reduces the construction cost and space interference of site wiring but also lowers daily electricity consumption from the source. The treadmill focuses on energy conservation in all scenarios of “operation + standby”. On the one hand, it relies on an efficient AC drive system to augment power conversion efficiency and reduce energy loss during operation. On the other hand, it is equipped with a low standby power consumption circuit, which can keep energy consumption at an extremely low level even when the equipment is idle. Through dual design, comprehensive energy optimization is achieved.

Since you only need to provide square footage and member traffic, we can offer you a professional layout plan. This plan will balance factors such as equipment density, safety spacing and power supply. If necessary, we can also formulate a phased deployment plan for you.

Absolutely. Many chains run a pilot cluster to validate member feedback, staff workflows, and data integration before scaling.